SMS Messaging Terms
Effective Date: [Month Day, Year]
JNJ Express (“JNJ Express,” “we,” “our,” or “us”) uses SMS (text messaging) to provide timely business communications related to our transportation, logistics, and AI-powered operations platform. These SMS Messaging Terms explain how our text messaging program operates and your rights and responsibilities when participating.
By opting in to receive SMS messages from JNJ Express, you agree to these SMS Messaging Terms.
Program Description
JNJ Express uses SMS messaging to communicate important business-related information with employees, contractors, customers, drivers, applicants, and authorized business contacts, as applicable.
Messages may be generated by our AI-powered operations platform or sent by authorized JNJ Express personnel to support business operations and customer service.
Types of Messages
Depending on your relationship with JNJ Express, you may receive messages that include:
- Dispatch notifications
- Load assignments and updates
- Operational alerts
- Appointment reminders
- Delivery and scheduling updates
- Customer support communications
- Employment-related communications
- AI-assisted operational recommendations
- Other business-related notifications
SMS messages are intended solely to facilitate business operations and improve communication efficiency.
Opt-In and Consent
You may opt in to receive SMS messages by:
- Providing your mobile phone number through our website or other company forms;
- Providing your mobile number during the employment, onboarding, or customer service process;
- Requesting SMS communications from JNJ Express; or
- Otherwise providing your express consent to receive business-related text messages.
By providing your mobile phone number and opting in, you authorize JNJ Express to send SMS messages using automated technology where permitted by law.
Your consent to receive SMS communications is voluntary. Where applicable, consent to receive text messages is not a condition of purchasing services from JNJ Express.
Message Frequency
Message frequency varies based on your interactions with JNJ Express, operational activity, dispatch requirements, customer service needs, and your relationship with the company.
You may receive multiple messages depending on business activity and your communication preferences.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier’s pricing plan. Please contact your wireless provider for details regarding your messaging and data charges.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message from JNJ Express.
After opting out, you will receive a confirmation message, and no additional SMS messages will be sent unless you choose to opt in again or as otherwise permitted by applicable law.
Help and Support
If you need assistance with our SMS program, reply HELP to any message.
Wireless Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless carrier and network availability.
Privacy
JNJ Express respects your privacy.
Your mobile phone number and SMS consent information will be used solely for legitimate business communications consistent with our Privacy Policy.
SMS consent and mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.
For additional information regarding how we collect, use, and protect personal information, please review our Privacy Policy and SMS Privacy Statement.
Changes to These SMS Messaging Terms
JNJ Express reserves the right to update or modify these SMS Messaging Terms at any time to reflect changes in business practices, legal requirements, or messaging regulations.
Any updates will be posted on this page with a revised Effective Date. Continued participation in our SMS messaging program after such changes constitutes acceptance of the updated terms.
Contact Us
If you have questions regarding these SMS Messaging Terms, please contact us – https://www.jnjexpress.com/contact-us/