Privacy Policy

At JNJ Express, we value your privacy and are committed to protecting the personal information you provide through our website, business communications, and AI-powered operations platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information, as well as your choices regarding your personal data.

By using our website or communicating with JNJ Express, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Complete a contact form
  • Request information or services
  • Apply for employment
  • Communicate with us by phone, email, or SMS
  • Participate in business-related communications

The information we may collect includes:

  • Name
  • Company name
  • Email address
  • Mobile or telephone number
  • Mailing address (when applicable)
  • Message content and correspondence
  • Communication preferences
  • Any additional information you voluntarily provide

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website
  • General website usage information collected through cookies or similar technologies

How We Use Your Information

JNJ Express uses collected information to:

  • Respond to inquiries and customer requests
  • Provide transportation and logistics-related services
  • Communicate operational updates and business information
  • Deliver AI-assisted operational communications
  • Send dispatch notifications and appointment reminders
  • Provide customer support
  • Improve our website, services, and user experience
  • Maintain business records
  • Comply with legal and regulatory obligations
  • Protect the security and integrity of our business operations

We will only use your information for legitimate business purposes consistent with the reason it was collected.

SMS Communications

If you choose to receive text messages from JNJ Express, you consent to receive SMS communications related to our business operations. These messages may include:

  • Dispatch notifications
  • Operational alerts
  • Appointment reminders
  • Customer support communications
  • AI-generated operational updates
  • Other business-related communications

Message frequency varies depending on your interactions with JNJ Express and operational activity.

Message and data rates may apply according to your wireless carrier’s plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information provided below.

Information Sharing

JNJ Express respects your privacy.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

SMS consent and mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.

We may disclose information only under the following circumstances:

  • To service providers that assist us in operating our business (such as technology providers, communication platforms, or hosting providers)
  • When required by law, court order, or governmental request
  • To protect the rights, safety, or property of JNJ Express, our customers, or others
  • In connection with a business merger, acquisition, or sale of assets, where permitted by law

All authorized service providers are expected to maintain appropriate safeguards for the information they receive.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, analyze visitor activity, remember user preferences, and enhance your browsing experience.

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

JNJ Express maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually work to protect the information entrusted to us using industry-accepted security practices.

Data Retention

We retain personal information only for as long as necessary to fulfill legitimate business purposes, comply with applicable legal requirements, resolve disputes, enforce our agreements, and maintain appropriate business records.

When information is no longer required, it is securely deleted or otherwise disposed of in accordance with our internal data retention practices.

Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where permitted by law
  • Update your communication preferences
  • Withdraw consent for SMS communications at any time by replying STOP

Requests may be submitted using the contact information below.

Third-Party Websites

Our website may contain links to third-party websites provided for your convenience. JNJ Express is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our website and services are intended for business use and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

JNJ Express may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.