SMS Privacy Statement

At JNJ Express (“JNJ Express,” “we,” “our,” or “us”), we are committed to protecting the privacy of individuals who choose to communicate with us through SMS (text messaging). This SMS Privacy Statement explains how we collect, use, and protect information associated with our SMS communications.

Information We Collect

When you opt in to receive SMS messages from JNJ Express, we may collect and maintain information including:

  • Your mobile phone number
  • Your name, when provided
  • The date and time of text message communications
  • The content of messages exchanged with JNJ Express
  • Your SMS communication preferences, including opt-in and opt-out status

This information is collected solely to facilitate legitimate business communications and to support our transportation, logistics, and operational services.

How We Use SMS Information

Information collected through our SMS program may be used to:

  • Send dispatch notifications and operational updates
  • Provide appointment reminders and scheduling information
  • Respond to customer service requests
  • Deliver employment and workforce communications
  • Support AI-assisted operational messaging
  • Maintain records of communication preferences
  • Comply with applicable legal and regulatory requirements

We use SMS information only for legitimate business purposes consistent with the reason you provided your mobile number.

SMS Consent

By voluntarily providing your mobile phone number and opting in to receive SMS communications, you consent to receive business-related text messages from JNJ Express.

Participation in our SMS program is voluntary. Where applicable, consent to receive SMS messages is not a condition of purchasing services from JNJ Express.

Sharing of SMS Information

JNJ Express respects your privacy.

SMS consent and mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or disclose your SMS consent or mobile phone number for marketing purposes.

We may share limited information only with trusted service providers who assist in delivering SMS communications or when disclosure is required by law, court order, or other legal process. These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

Opting Out

You may withdraw your consent to receive SMS messages at any time by replying STOP to any text message from JNJ Express.

After opting out, you will receive a confirmation message, and you will no longer receive SMS communications unless you choose to opt in again or as otherwise permitted by applicable law.

For assistance with our SMS program, reply HELP to any SMS message or contact us using the information below.

Data Security

JNJ Express maintains reasonable administrative, technical, and physical safeguards designed to protect information collected through our SMS communications from unauthorized access, disclosure, alteration, or misuse.

While no method of electronic communication can be guaranteed to be completely secure, we employ industry-accepted practices to help protect your information.

Changes to This SMS Privacy Statement

We may update this SMS Privacy Statement from time to time to reflect changes in our business practices, legal requirements, or messaging regulations.

Any updates will be posted on this page with a revised Effective Date. Your continued participation in our SMS messaging program after changes become effective constitutes acceptance of the updated statement.

Contact Us

If you have questions regarding this SMS Privacy Statement or our SMS communications, please contact us: https://www.jnjexpress.com/contact-us/

For additional information about how JNJ Express collects, uses, and protects personal information, please review our Privacy Policy, Terms & Conditions, and SMS Messaging Terms.